Tapeline support

Send us a message with the form below. We answer by email on business days, usually within one business day. Merchants can also write from the app: Tapeline → Contact support (at the bottom of every page).

Before contacting us

• The widget does not appear on a product page: check that the product is listed as “Active” in Tapeline → Products, and that Tapeline → Get started shows the storefront script as installed (if not, click Repair installation). Custom themes may need the widget anchor described in the guide.
• A price looks wrong: open the product in Tapeline and check the price per unit; Activity lists products whose price was changed in the BigCommerce product form.

See also the user guide.

Contact us

To help us answer quickly, include your store URL and, if it is about an order, the order number.