Privacy policy

This policy explains what data Tapeline, provided by CHANGE_ME, processes when a BigCommerce merchant installs it.

Data we process

• Store data: store identifier (store hash), BigCommerce access token (encrypted at rest), store owner email, merchant account identifier (for billing), default currency, and your Tapeline settings.
• Product data: for the products you set up, their measurement rules and a copy of the prices, weights, stock levels, bulk pricing and price list prices taken before the conversion (to allow a rollback).
• Order data: for orders containing measured products, the order and line identifiers, product name, SKU, options, measured quantity and unit price (for the cut list). Tapeline does not store shoppers' names, addresses, email addresses or payment details.
• Carts: cart and line identifiers are used to correct measured lines; nothing about the shopper is stored.
• Support messages: what you send us through the contact form (name, email, store, order number, message).
• Technical logs: IP address, request path and time, kept for a limited period for security and troubleshooting.

Why

Only to provide the service: sell products by measurement on your storefront, keep cart and order lines consistent, produce your cut lists, and manage your subscription. We do not sell data or use it for advertising.

Sharing

Data is exchanged with BigCommerce through its APIs. Subscriptions are billed by BigCommerce. The service is hosted by our infrastructure provider. No other third parties receive the data.

Retention and deletion

When you uninstall Tapeline, your store's data (settings, product setups and snapshots, order lines, access token, billing state) is deleted from our database. Backups are overwritten in their normal cycle.

Security

Traffic is encrypted (HTTPS), access tokens are encrypted at rest, and webhooks are authenticated.

Contact

For any privacy request: the contact form.